[Movies] Veronica Mars Fans Angry Over Download Issues for the Film
Posted by Jeffrey Harris on 03.15.2014
Rob Thomas responds to their complaints…
The Wrap reports that Veronica Mars fans are upset due to problems with not being able to download the film after helping to fund it on Kickstarter. Fans have also expressed their discontent on the movie's official Kickstarter page.
The fans who pledged $35 or more to the project were promised a digital download copy of the film through Flixster/Ultraviolet within days of its theatrical release, as well as t-shirt and a .PDF copy of the script. Warner Bros. is now going to refund customers who couldn't download the film through Flixster, which WB owns.
Here's some of the statement Veronica Mars creator Rob Thomas posted on the Kickstarter page in response to the issue:
"We know that some of you have strong opinions about the decision to provide digital versions of the movie through Flixster.
As you'll see in the original FAQ on our Kickstarter page, we've always planned to include Flixster as a digital distribution platform. But I also know that many of you use iTunes, Amazon or other platforms, and would prefer to claim your digital copies on your favorite service, so we hoped we'd also be able to arrange for more options. Unfortunately, it just wasn't possible. In the end, Flixster was the best option for getting the digital movie reward out to all of you, worldwide, at the same time.
But more than anything, I genuinely want today to be perfect for all of you. It's March 14. Today, your movie came out worldwide, and I want you to be able to watch it on whatever platform or device works best for your needs.
So, here's the deal:
We understand that some of you prefer other platforms or services for watching digital content. If you contact our Customer Support team, they can help.
If you paid for a copy of the movie a year ago, we don't want you to have less choice and freedom than people who decide to buy it today. And we definitely don't want you to end up paying twice just to see the movie on your preferred service."